Refund & Return Policy – ​​EloAscend Marketplace

Learn how EloAscend handles refunds, returns, and disputes for boosting, coaching, and account sales.

General Refund Principles

Refund eligibility is determined by the service status and the rules below:

• Boosting refunds may be reviewed only before work has started
• Once any boosting work starts, no full or partial refund is available
• Coaching purchases and subscription charges are non-refundable, whether used or unused
• An account sale is final after successful access when the account matches its listing
• Clear evidence is required for all refund claims
• Decisions are made within 48 hours of complete information
• Refunds are processed within 5-10 business days
• Original payment method is used for refunds when possible

Service-Specific Guidelines

Rank Boosting Services

Boosting services carry publisher-rule and enforcement risk. We use safety-focused operating practices, but penalties or restrictions remain outside our control and do not automatically entitle a customer to a refund.

• A refund request may be reviewed only if work has not yet started
• Once a boosting order has started, it is non-refundable
• No full or partial refund is issued after work begins, regardless of progress
• Completed boosting orders are non-refundable
• Publisher penalties, restrictions, suspensions, or reward loss do not automatically qualify for a refund
• Disputes must be opened within 48 hours of completion

Account Sales

• Immediate access failures or material differences from the listing may be disputed with clear evidence
• Once the buyer successfully accesses an account that matches the listing, the sale is final and non-refundable
• The 5-day account warranty covers only qualifying issues described in the Account Warranty Policy
• Extended warranty does not cover buyer's remorse or a change of mind
• No refunds for issues caused by buyer actions

Coaching Services

The Monthly Coaching Program works like a monthly software or tool subscription: each billing cycle gives the customer access to 30 hours with a professional coach specialized in the player's lane.

• All coaching purchases and subscription charges are non-refundable, whether used or unused
• Unused hours expire at the end of the billing cycle and do not roll over, become credit, or qualify for a refund
• Missed or unscheduled coaching time is non-refundable
• Forgetting that the subscription is active does not qualify the customer for a refund
• Customers must request cancellation through EloAscend Support before the next renewal
• Cancellation stops future renewals only and does not refund the current or any previous billing cycle

Refund Request Process

To request a refund, follow these steps:

1. Contact the seller directly through platform messaging
2. If unresolved, open a dispute through the order page
3. Provide detailed explanation and supporting evidence
4. Our support team reviews the case within 24 hours
5. Decision communicated via email and platform notification

Dispute Resolution

Our dispute process ensures fair outcomes for all parties:

• Mediated communication between buyer and seller
• Evidence review by experienced support staff
• Clear timeline for resolution (72 hours max)
• Appeal process for disputed decisions
• Documentation of all dispute outcomes