Refund & Return Policy – EloAscend Marketplace
Author: Atlas (EloAscend Support)Updated: This week
Learn how EloAscend handles refunds, returns, and disputes for boosting, coaching, and account sales.
General Refund Principles
Our refund policy is designed to be fair to both buyers and sellers:
- All refund requests are evaluated on a case-by-case basis
- Clear evidence is required for all refund claims
- Decisions are made within 48 hours of complete information
- Refunds are processed within 5-10 business days
- Original payment method is used for refunds when possible
Service-Specific Guidelines
Rank Boosting Services
- Refunds available if service hasn't started (100%)
- Partial refunds for partially completed services (pro-rated)
- No refunds for completed services unless quality issues
- Disputes must be opened within 48 hours of completion
Account Sales
- 5-day warranty for all account purchases
- Extended warranty available for purchase
- Full refunds for immediate access issues
- No refunds for issues caused by buyer actions
Coaching Services
- Full refunds for unused coaching sessions
- Pro-rated refunds for partially used packages
- 24-hour cancellation policy for scheduled sessions
- No refunds for missed sessions without 24-hour notice
Refund Request Process
To request a refund, follow these steps:
- Contact the seller directly through platform messaging
- If unresolved, open a dispute through the order page
- Provide detailed explanation and supporting evidence
- Our support team reviews the case within 24 hours
- Decision communicated via email and platform notification
Dispute Resolution
Our dispute process ensures fair outcomes for all parties:
- Mediated communication between buyer and seller
- Evidence review by experienced support staff
- Clear timeline for resolution (72 hours max)
- Appeal process for disputed decisions
- Documentation of all dispute outcomes