Account Warranty – EloAscend

Learn how EloAscend's 5-day free warranty and optional extended protection keep you safe when buying gaming accounts, including Verified LoL accounts.

To keep customers safe, all account orders include a free 5-day account warranty. An immediate access failure or a material difference from the listing must be reported with evidence before the account is used or altered. While an eligible dispute is active, the warranty period remains active even if resolving the dispute takes more than 5 days.

Once the buyer successfully accesses an account that matches the listing, the sale is final and non-refundable. The warranty is not a change-of-mind or buyer's-remorse refund policy.

Want more protection? For an additional fee, you can extend your account warranty to 3 months or 6 months. This feature is only available for select offers - look for the extended warranty option at checkout.

Your warranty covers:

• The account is not as described, and you have not altered the account by:
  • Changing login details
  • Playing on the account
  • Making purchases on or for the account
  • Reselling the account
• Loss of access due to account recovery by the seller
• Account bans due to ownership transfer
• Account bans due to offenses made by the seller

Your warranty does NOT cover:

• Account bans due to your actions (e.g., you played on the account with cheats)
• Loss of access unrelated to the seller (e.g., you forgot your password)
• Account bans due to not following seller instructions (e.g., you were told not to contact in-game support but did so anyway)
• Reselling the account to someone else. If you resell the account, your warranty is void

With extended warranty, if you have any issues after the 5-day free period, submit a warranty claim and our team will review your case within 3-5 business days.

Please note that if the seller is attempting to assist you with your warranty claim, the review process might take longer than 3-5 days.

When a warranty claim is approved, EloAscend may coordinate seller assistance or an eligible replacement. Refund review is limited to an immediate inability to access the account or a material listing discrepancy reported before the account is used or altered. Warranty fees, account items, and other additional expenses are not refundable.

After your warranty period is over, EloAscend will still help if an issue comes up. First, contact the seller in the order chat. If the seller does not respond, contact EloAscend Support, and we will get in touch with the seller on your behalf.

Learn more about EloAscend TradeShield and how we protect all customers.