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Dispute Resolution

Author: EloAscend SupportUpdated: January 2026

Disputes are handled fairly and transparently. This guide explains the process and what information we need to resolve issues quickly.

Step 1: Contact the Seller or Booster

Most issues are resolved through direct communication. Use the order chat to clarify expectations and timelines.

Step 2: Open a Dispute

If the issue remains unresolved, open a dispute from your order page. Provide:

  • Order ID and timeline details
  • Chat logs or screenshots
  • Your requested outcome (refund, correction, etc.)

Step 3: Resolution

Our support team reviews the case and resolves disputes within 48–72 hours once all evidence is received.