Dispute Resolution
Author: EloAscend SupportUpdated: January 2026
Disputes are handled fairly and transparently. This guide explains the process and what information we need to resolve issues quickly.
Step 1: Contact the Seller or Booster
Most issues are resolved through direct communication. Use the order chat to clarify expectations and timelines.
Step 2: Open a Dispute
If the issue remains unresolved, open a dispute from your order page. Provide:
- Order ID and timeline details
- Chat logs or screenshots
- Your requested outcome (refund, correction, etc.)
Step 3: Resolution
Our support team reviews the case and resolves disputes within 48–72 hours once all evidence is received.